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Frequently Asked Questions

Common questions about Shipinville shipping services. Email [email protected] if you need more help.

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Register for a free Shipinville account at shipinville.com/register. You'll instantly receive your dedicated Miami, FL street address with your unique SV suite number to use when checking out on any US shopping site.

Once your package is received at our Miami warehouse, air freight packages typically arrive at our Mandeville store within 3 to 5 business days after customs clearance.

Under current Jamaica Customs Agency regulations, personal imports with an invoice value of $100 USD or less are generally exempt from customs duty (excluding restricted item categories). Items over $100 incur duty based on product type.

Our store is at 3B Wesley Road, Mandeville, Manchester, Jamaica W.I. Call +1 (876) 620-9285 or +1 (876) 622-5288 for directions.

Monday – Friday: 10:00 AM – 5:00 PM. Saturday: 10:00 AM – 3:00 PM. Sunday: Closed.

Yes! No credit card? No problem. We can make purchases for you at no extra charge. Pay locally at our Mandeville office.

Weight up to 0.5 lbs is rounded to the nearest 0.5 lb. Above 0.5 lbs, weight is rounded up to the next whole pound. Final weight is verified at our store.

Yes. You can pick up at our Mandeville store or request doorstep delivery across Manchester and neighboring parishes. Contact us for delivery rates.

Log in to your Shipinville account or use the Track Package button on our website. You'll also receive email and SMS notifications at key stages.

Still have questions?

Contact our Mandeville team

Frequently Asked Questions

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